FAQ's

What are my purchase options?

You can order online any time. Or you can order by phone by calling 0203 870 3874, Monday to Sunday between the hours of 8:00 am and 20:00 pm. GMT.

If you are a business you can also order by pro-forma/purchase order by emailing theteam@livebetterwith.com. 

When will I receive my order?

Your order will be despatched as soon as it is processed, and you will receive a confirmation email containing your order tracking information. 

How do I return my order?

To return your order you can follow the instructions here. It can take up to 14 working days for a return to be received and processed. Please be assured you will receive 

Can I exchange my order?

Currently we do not offer exchanges, but you can return your order to us and re-place a new order for the item(s) you need. 

How does VAT relief work?

VAT is a tax that you pay as a consumer when you buy goods and services in the European Union, including the UK. In the UK the standard rate for VAT is 20%. Individuals who are chronically sick or disabled can claim VAT Relief when they buy equipment that has been designed solely for disabled people and is for their own ‘personal and domestic use’. This means that they pay the retail price without VAT included. Only the products shown on this website with "Without VAT" prices are available for purchase with VAT Relief.

Can I claim VAT relief?

Individuals who are chronically sick or disabled can claim VAT Relief on products shown with "without VAT" prices. A person is 'chronically sick or disabled' if they:

  • Have a physical or mental impairment that has a long-term affect on their ability to carry out everyday activities
  • Have a condition that doctors treat as a chronic sickness (like diabetes, for example)

OR

  • Are terminally ill

A person with a temporary injury like a broken leg would not qualify, nor would a frail older person who is otherwise well and non-disabled.

The following conditions may also qualify for VAT Relief in some circumstances; Arthritis, Multiple Sclerosis, Oedema, Heart Disease, Stroke.

If you are unsure, please ask your medical adviser as we are not able to give medical opinions.

By completing our online VAT Relief declaration you are agreeing to these terms and conditions and that you are claiming relief from Value Added Tax under Group 12 of Schedule 8 to the Value Added Tax Act of 1994.

Subscription FAQ’s:

When I receive my order?

Your order will arrive within 2-3 days after your next subscription payment date. You will receive a confirmation email once your order has been despatched. 

Can I cancel my order?

You can cancel your order anytime after for your first order arrives. Please refer to the terms and conditions for more information. 

How do I cancel my order?

Please contact our team on theteam@livebetterwith.com, with your full name, delivery address and order reference. We will cancel this for you within 3 working days of your request. 

How do I resume my subscription?

If you have previously cancelled a subscription, and wish to have this reinstated, simply contact us directly on  theteam@livebetterwith.com, with your full name, delivery address and order reference.

I want an order sooner than what's shown as the estimated delivery date.

For the first delivery of your subscription, we are unable to make any changes to your delivery date. For the subsequent deliveries, please email us and we can change the frequency date of your subscription for you. 

When will I receive my subscription? 

You will receive your first order, within 1-2 working days of ordering. Your next delivery will be received following your next frequency payment dates. 

How can I delay my next delivery?

Please contact our team, and we will see if we can delay this for you. 

Can I just order one month's worth and not be subscribed?

Yes, simply go through the checkout as normal and not select the ‘Subscribe & Save’ option. 

When will I be billed?
The first day of your monthly billing cycle is the day you sign-up. This means your membership is automatically renewed and you will be charged on that same date each month/week (which ever option you selected) at the rate of your membership month to your payment method on file. Your membership will not expire unless you contact Customer Care via theteam@livebetterwith.com

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