Delivery Information

We offer free delivery on UK orders over £59.99, US orders over $100 & EU orders over €100. You can also enjoy free UK returns and easy returns for the rest of the world.

Please note there may some delays in receiving your order, outside of our usual estimated delivery times. This is due to the affects of Covid-19 on us, and the couriers. However we will do everything we can to get your order to you as soon as possible. 

Delivery

We ship to all countries, wherever you are in the world!

If you have any questions about shipping charges or queries about your order please contact us at theteam@livebetterwith.com or you can call us free from the UK on 0203 870 3874 and the US on +001 888 590 5924. If you are elsewhere you can call us on +44 0203 870 3874.

COUNTRY METHOD DELIVERY TIMES
(from dispatch)

COST
UK Hermes Express 1-2 working days £4.95
UK Hermes Standard 3-5 working days £3
Ireland Hermes Standard 4-5 working days €7.50
US
DHL Premium Express Tracked  
1-2 working days $20
US Secured Mail 7-15 working days $9.99

CANADA

DHL Express Tracked

3-5 working days

$33.40 (custom fees may also apply)

REST OF THE
WORLD
DHL Express Tracked 5-20 working days (varies by country)

Calculated at Checkout
(varies by country)


Please note:
 Working days exclude Saturday, Sunday and Bank Holidays.

Orders placed before 1pm are usually dispatched the same day. However, dispatch to all countries can take up to 48 hours, excluding weekends & bank holidays.

Bulky heavy items will incur a delivery charge of £4.95 in the UK and $30 in the US. For all other countries shipping charges are calculated at Checkout.

Due to the vast number of products that we stock, some will be shipped directly from the manufacturer. In these instances, you will be notified by email. 

Custom Fees

Your order will be dispatched from the UK and may incur custom fees. It is your responsibility to pay the custom fees in order to receive the goods. The shipping provider will contact you directly to notify you of this. By confirming the order at checkout, you acknowledge that you will not be refunded for your delivery charge should you not wish to pay the custom fee.

COVID-19: Delivery

We know that the current situation is uncertain for everyone, but we want to assure you that we at Live Better With are taking it very seriously. We would like to assure you that the courier providers we are using to deliver your order(s), are taking all the necessary steps to further protect their own people as well as deliver to you, our customer. All the couriers have new plans and processes in place which are necessary to ensure delivery. 

If the courier service you use has an alternative delivery option available, such as Diversions and a Safe Place option, we suggest you select this option. All of this means that you do not have to receive the parcel directly from the courier, or sign for it, which will enable continued delivery of your parcels. 

If you have selected the signature option, some couriers will have processes to minimise contact and therefore where a Safe Place is possible, couriers will deliver to that Safe Place. They will then take a photo to confirm safe delivery and then provide you with a calling card stating the safe place. 

If a Safe Place is not available, couriers will knock on the door, but rather than signing, couriers may ask your name, and input this on their hand-held device and then write “Covid-19” in the signature box. By capturing the name they are ensuring the security of delivery is maintained whilst avoiding the need for you to physically sign. 

All of our couriers, suppliers and our warehouse are following the clear government guidelines with cleaning, and deep cleaning where necessary. Whilst also recruiting additional staff to support and ensure the delivery pipeline is unaffected, should any additional resource need arise. 






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